What are your rates?
Our pricing is completely individualized. Every home is as unique as the people living there. To view sample rates, please enter your zip code above. We base our pricing on the information you provide on our Request an Estimate form and our follow-up phone consultation. Please feel free to contact your local office for more information.

What form of quality control do you provide?
Each cleaning team includes a Supervisor who is responsible for checking the quality of work before they leave. The owners also conduct random checks of the maids “in the field” as well. Additionally, we need and appreciate your feedback. Our online Quality Scorecard allows you the opportunity to rate your service and provide additional comments. Note: If something was overlooked or unsatisfactory, please call the office immediately…we will re-clean that area at no charge. Your satisfaction is 100% Guaranteed.

Do I have to sign a contract?
No, there are no complicated contracts. The only thing we ask is that if you must cancel a regularly scheduled appointment, that you do it at least 48 hours in advance. Our maids are paid for each home they clean, and a cancellation without enough notice to reschedule another appointment directly affects the maids' income.

Do you carry insurance for damage?
While every effort is made to use great care in your home, sometimes accidents do happen. Our maids are trained to immediately notify our office (and you) if something is broken or damaged, so that we can handle the situation as soon as possible. If we should break or damage something, we will make every effort to have the item repaired, or if necessary, it will be replaced.

What is the difference between It’s Maid Day! and a "cleaning lady" or housekeeper?
In short, a lot! It’s Maid Day! manages all the details of employment, including filing all required state and federal paperwork and paying taxes. We make sure that we are at your home on the day you expect us to and we manage the quality. We are also bonded and insured, so you are protected against theft, accidental breakage or accidents inside your home.

When you hire an independent cleaning person (a “cleaning lady”), that person may be considered your employee according to Internal Revenue Service Publication 926, Household Employer's Tax Guide. If you hire a person for household work and if you control not only what work is done, but how it is done, you are considered to have a household employee. It is important to understand your obligations as a household employer. For more information about household employees, see IRS publication 926 at http://www.irs.gov.

If you pay your domestic employee in cash or off-the-books, you are liable for unpaid taxes. Following are some of  YOUR requirements when you pay a household employee $1,400 or more a year (that’s only $117 per month over a 12-month period):

This information is not intended as tax or legal advice. You should consult your tax advisor and your attorney to determine your actual requirements.

Do I have to do anything before the maids arrive?
In order for the maids to do their job, we ask that you pick up clothing, toys and other household items. The maids will not know where your personal items belong and we prefer that they not go into your closets or drawers to put things away.

What if my cleaning is scheduled on a holiday?
We will contact you to reschedule your appointment.

What if I need to reschedule an appointment?
Please call our office at least 72 hours in advance.

How should I pay for the service?
We require the payment before we begin cleaning. If you are not going to be at home when we arrive you have two options. You can leave a check made payable to “It’s Maid Day” on the kitchen countertop. You can also call our office ahead of time to pay by credit card over the phone.

What time will the maid be at my home?
We normally work Monday through Friday from 8:30 a.m. to 4:30 p.m. If you require a guaranteed service time, then it would need to be for first thing in the morning on a specified day. Some houses take longer than others. We don't want our maids to leave a house before it is completed in order to keep an appointment with another customer.

Do you provide the cleaning supplies or do we?
Our maids will bring everything needed to deliver a quality cleaning of all of the surfaces in your home. We use HEPA-filter vacuums, microfiber cleaning cloths and non-toxic “green clean” solutions. If you request a specific cleaning product, simply leave it out for the maids.  Your customized work-order will include notes and reminders to the maids regarding your special requests.

How do you get into my house if I'm not at home?
We will make arrangements with you based on your preference. You may choose to provide us with a key, which we will store in our office-safe. Or, you may choose to leave a key “under the mat” or other designated area, and the maids will leave the key on the kitchen counter and lock the door when they leave.

What if I forget to leave a key or make arrangements for the cleaning crew to gain access to my home?
If we are unable to gain access to your house for a scheduled cleaning, we must charge you a “lockout fee” to compensate the maids for their loss of time and driving expenses.

What about my pets?
We love animals, but sometimes they don't love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements for them (such as the garage, their crate or a closed off room) while we are in your home. Note: Due to health reasons, our maids will not clean up your pet’s “business” or empty litter-boxes.