Service Agreement

We do NOT have a contract that commits you to a minimum number of cleanings! We work to earn your continuing business with each and every cleaning. You may cancel your scheduled service(s) by simply providing 72‐hours advance notice to It’s Maid Day. We do use this Service Agreement to define the responsibilities and liabilities of It’s Maid Day and our customers.

By scheduling a one‐time or recurring service with It’s Maid Day, you are agreeing to accept the following terms and conditions:

Our Liability and Limits

100% Satisfaction Guarantee: If you are not happy with any area we have cleaned, simply call the office within 24 hours and we will come back and re‐clean it free of charge. The maids must be allowed to come back into the home within the next 2 business days.

General Liability and Bonding: We carry a $1,000,000 liability insurance policy and a $25,000 bond, designed specifically to cover the “risk exposure” for the maid service industry. In addition, we hereby attest to our customers that It’s Maid Day collects and reports all employer‐required taxes for the maids services to local, state and federal agencies…protecting you from IRS tax‐liability with respect to income the maids receive.
All maids are covered by State workers compensation insurance for any injuries occurring inside or outside of your home.

Security Alarms: It’s Maid Day is not responsible for any charges from a local police department which is called out due to an activated alarm which we are not able to turn off.

Pets “escaping” from the home: We cannot be responsible for pets that “escape” when our maids are entering/exiting your home. If your pet will be “roaming free” during the clean, please let us know in advance, so the maids can be on alert when they open doors. Our maids are trained to close doors as soon as they enter and exit your home and will not leave doors open for long periods.

Pet feces and urine: Due to health regulations, our maids cannot touch or pick up pet feces, including emptying litter‐boxes. Urine stains on hardwood floors will be mopped by our maids, but please understand that if urine has soaked into wood, the discoloration (stain) may not come out… a flooring specialist should be contacted.

Cleaning‐Day Home Preparation: Your price for cleaning is based on the maids focusing all of their time and energy on cleaning, not “picking up” clutter. We ask that you take a few minutes the night before a scheduled service to “tidy up” to allow the maids easy access to the areas/surfaces to be cleaned: floors, countertops, table tops, etc. and removing dirty dishes from kitchen sinks. If you’d like our maids to do these tasks for you, please call the Office (in advance) so your cleaning fee can be adjusted for the additional “cleaning preparation” time.

Cleaning Supplies: Our maids bring the tools and products needed to thoroughly clean your home. Our standard cleaning products are “green” which are free of harmful chemicals or toxins. We do use “non‐green” products (Tilex, Powdered Cleansers, Degreasers, etc.) when needed to remove stubborn stains. If you prefer to supply your own cleaning products or solvents we are not responsible for any damage associated with that product or solvent.

Dusting: Our maids take pride in dusting your home. Our tools and techniques allow us to remove most of your home’s dust in a reasonable amount of time and effort.

  • We use extension‐pole dusters to reach ceiling edges, corners and crown‐molding up to 12 feet high.
  • Dusting Knick‐Knacks, Collectables, Stand‐up Picture Frames, and other small items. We dust small items based on the size and the number of items on a shelf or flat surface like a mantel. If there are 10 or fewer small items on a shelf we will hand dust them and the surface below and return the item to the shelf. If there are more than 10 items per shelf we will dust the items where they sit and the surface around them.
  • “Settling” dust. During the dusting process, some dust becomes airborne and will not settle until we have left. This is typical in first time cleanings, and it may take several visits before settling dust becomes minimized.
  • Dusting height limits. We are not able to dust items on shelves or hung on a wall that are higher than a maid can reach standing on a 2 step stepladder. We do use extension poles to high dust rooms but we will not high dust items that may tip over or hung on the wall because we are not able to hold it with one hand in order to secure it while we dust.

Showers and Tubs: Showers and Tubs can accumulate lime, calcium and soap scum. Our cleaning solutions work very well on cutting through these deposits, however sometimes it may take two to three visits before showers and tubs become free of these deposits. Mold and mildew are organic and will grow deep into and behind grout or calk. Surface stains will be minimized by our cleaning products, but completely eliminating it may require the homeowner to have their shower re‐grouted or re‐calked.

Damage or Breakage: Our maids exercise reasonable care when cleaning your home. It’s Maid Day will accept responsibility for damage that is directly caused by our employees. We are not liable for damage that is caused by “normal wear and tear”, improper installation of an item in your home, or artwork, collectables or family heirlooms valued over $200 and not disclosed during the setup process. These items include but are not limited to the following examples:

  • Carpet & Rug Snags. Carpet snags are the result of “exposed loops” caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum’s roller‐brush. We use the #1 selling Oreck vacuums used in the maid industry. These vacuums are set to industry standards (which cannot be adjusted) in order to limit snags while still providing a high quality vacuuming.
  • Broken Blinds. Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun, and strings/chords will weaken over time.
  • Improperly hung pictures/decorations/mirrors. If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.
  • Artwork, Collectables or Family Heirlooms valued over $200. These items are often difficult or impossible to replace and so we will not take the risk of cleaning such items. During our new client set up we ask our customers if any of these items are in the home so we can avoid cleaning them unless the customer wants to sign a waiver of liability. It is the customer’s responsibility to inform It’s Maid Day of any new items brought into the home that fall into this category.

Use of Homeowner’s Vacuum: If you request our maids to use your vacuum, we will not assume or accept any liability for damage to the unit. (Since we are not responsible for maintenance or training with the unit, we will not be responsible for any repairs to it).

Payment for Services: Payment is due at the time our services are delivered. You may pay by check or credit card.

Credit Cards. If you choose to pay by credit card, a $3.00 convenience charge will be added to your cleaning fee (to offset a portion of our credit card processing cost).

Refunds. Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. If you are not happy, we will come back and re‐clean any areas free of charge according to our 100% Satisfaction Guarantee.

Service fee for returned checks. Checks returned for non‐payment, (insufficient funds, closed account, etc) will be charged a $36 returned check fee in addition to making good on the payment for services. This $36 fee is simply passing along the fee charged to It’s Maid Day by our bank for returned checks.

Scheduled “Arrival Time” for cleanings: When booking your service, we provide an estimated arrival‐time when the maids will arrive at your home. Actual arrival time may vary due to unforeseen circumstances (traffic jams, weather, the maids needing extra time to finish cleaning a previous home, etc.) If maids are expected to be “early or late” by 30 minutes or more, we will call you. You are responsible for providing maids access/entry to your home during this arrival‐window time. If our maids cannot enter your home, a $50 “lock‐out fee” may be charged.

For convenience and to ensure our team’s access on cleaning‐day, most customers provide us a spare key (or a garage‐door code). All keys are kept in the Company’s key‐safe, and the General Manager checks out/in keys each day.

Scheduling Changes: Please let us know as soon as possible if you need to reschedule or cancel a cleaning appointment. Your maids count on your business, and are paid only when they clean a home. If you can provide us with 2‐3 weeks advance notice of any scheduling changes, it gives us an opportunity to find another home for them to clean. Last minute notifications make it nearly impossible to find your maids work and can cause them financial hardships.

Scheduling changes can result in the following:

  • PRICE CHANGES – The price for your recurring service is based on Time Between Cleanings.
    • Weekly (Once a week)
    • Bi‐Weekly (Every two weeks but no more than three weeks since the last cleaning)
    • Monthly (Every four weeks but no more than five weeks since the last cleaning)
    • Occasional (Six weeks or more since the last cleaning)

      Rescheduling your cleaning can result in the cost of your service being Less Than, More Than or the Same As your last cleaning. Time will be considered for vacations when the home is not occupied.
      • Example 1: a Bi‐Weekly customer who “skips” a cleaning, creates a four‐week interval between visits and the applicable
        (higher) Monthly rate will apply to the next cleaning.
      • Example 2: a Bi‐Weekly customer who requests an additional cleaning in‐between scheduled visits would be charged the
        applicable (lower) “Weekly” rate for the next 2 cleanings as there will be a one‐week interval between both cleanings.
  • DIFFERENT MAID TEAM – We may need to send a different team to clean your home for this off‐schedule visit, as your “regular” cleaning team typically has a full schedule.
  • NO AVAILABILITY – It is our goal to meet every cleaning request, however cleaning dates do sell out. The best way to reserve an alternative date is to call It’s Maid Day as soon as possible.

Additional Fee (for additional time needed to clean your home): When purchasing maid service, you are purchasing reliable, welltrained, insured, trustworthy LABOR. There may be an occasion where our maids need more time to complete the specific cleaning program you purchased. A few examples include:

  • The condition of your home is different than what you represented when we established your Estimate.
  • Excessive dirt/dust/stains resulting from remodeling/construction, post‐party cleanup, etc.

If a particular cleaning requires more than the allotted time to finish due to the situations above, we will attempt to contact the customer by phone before we start the job. If we are unable to reach the customer by phone we will either work up to the allocation of time or not clean the home. We will never charge you more for your cleaning without your permission. If additional time is repeatedly needed, we would need to discuss a change in your regular fee.

Quality Control and Inspections

Audits and Inspections: It’s Maid Day randomly inspects and audits maid teams. The inspector may inspect your home after a cleaning is completed and when the maids have left, or during the final phase of cleaning or during the entire cleaning.

We need your feedback: Getting customer feedback is an important ingredient to a successful maid service relationship. Please use the online Quality Scorecard to provide feedback on your cleaning experience. The scorecard is fast and simple and we would like your feedback after every cleaning. This feedback helps us monitor the performance of your maids and deliver the highest quality cleaning experience in the industry.

Pictures of before and after work: From time to time our Quality Inspection will include taking before and after photos of our maids work. These pictures are used for training, proof of our work performance and promotion of our high quality standards. These pictures are most often used, but not limited to, Onetime Cleanings, Spring Cleans and Move‐In/Out cleanings. If you do not want pictures taken of work areas in your home please notify It’s Maid Day.

Safety and Work Conditions

Temperature Settings: During summer months, many of our customers turn their air conditioning off or set them to higher temperatures during the day, while they are at work. On the day that your maids arrive, we ask that you set the thermostat to 72, so your maids can work in a safe environment without overheating.

For safety reasons, if our maids arrive to a home that is warm and the air conditioning is turned off or not reduced to safe levels, our maids are instructed to adjust the thermostat while they are in your home. They will return the temperature to the previous setting before they leave. We still ask that you to let the air conditioning run on for the day of your service because it can take several hours to cool a home to safe levels.

Non‐solicitation of It’s Maid Day employees

When entering into an agreement for services with It’s Maid Day you agree not to solicit for hire any staff member introduced to you by It’s Maid Day for any home‐related services. We spend a lot of time and resources finding, interviewing, checking references and backgrounds, and training our cleaners. When hired, they sign an agreement barring them from performing any home‐related service for any of our past or present customers. However, if you do wish to employ a staff member directly please discuss this matter with the owner of It’s Maid Day. If you are found to have solicited one of our staff please be advised that our referral/ training fee is $2,000 per hired employee. Payment is due within 30 days from the date on the invoice. We consider our employees our most valuable asset and charge accordingly.

Privacy Statement

It’s Maid Day is committed to protecting the privacy of customers. We will not sell, exchange or otherwise distribute your personally identifiable information to outside parties.