Employment - Office
Welcome to It's Maid Day,
Who we are: We are the largest home cleaning company in Georgia with multiple locations. Our company mission is to be the best employer, who attracts and retains the best employees. It's just that simple.
Full-Time Pay Rate - Office: Starting Pay is $17 - $19 an hour based on experience. 40 hours a week guaranteed. Pay increases every year with a current maximum pay of $25/hr. You will eventually earn $25/hour in about 3-4 years.
Work Hours: FULL-TIME: Monday-Friday, 8:00 AM - 5:00 PM (Central Time Zone) and must work one Saturday a month from 9:00 AM - 12:00 PM (3 hours and you take 3 hours off in the previous week any day except Monday and Wednesday. Saturday schedules are flexible) PART-TIME: Monday-Friday 10:30 AM - 2:30 PM.
Job Description: Dual Roll.
Primary responsibility is Account Manager which is good old Customer Service including new business, current customers, and our cleaners in the field.
Secondary responsibility is Project Manager which includes managing multiple admin projects, which can include processing customer payments, payroll, recruiting, and marketing projects.
Office Setting: There is 5 office staff including the owner and they all work remotely. We are a team and work closely together. Lots of Zoom calls and video conferencing. It's fun and a challenge because we continue to grow the business by 30% a year. We are goal-oriented and results-driven. Although you are part of a team, you will work closely with the owner.
Company Culture: We are happy people. This is hard work but we have fun with it. We encourage each other and expect high performance through team and individual performance. We are in the service industry so there is always some stress dealing with customers and service providers (Maids/Cleaners). We put it all into perspective and at the end of the day we know it's just house cleaning, it's just that simple.
Benefits: We provide a broad range of benefits including Dental, Vision, Paid Vacation, Company paid Life Insurance, Short and Long Term Disability plans, Flex Spending, just to name a few. You can review our benefits on our employment page. WE DO NOT OFFER A MEDICAL PLAN. Most people can manage that expense on their own at a lower price than a group major medical plan. Click here for Insurance & Benefit details and costs
Skills and Requirements to apply for this position:
CSR, Call Center, or Account Mgr experience of 2+ years. We're not talking about working in a retail position. We need office experience with 75-100 calls per day. (Combined inbound and outbound) We will contact prior employers to confirm employment, position, and responsibilities as a condition of employment.
Type 35+ words a minute. 45+ is a plus. We use a free website "typingtest.com" to test applicants. You can use it too for free. Try it now before you apply, click here.
Ability to multi-task using multiple software programs while talking with Customers. Dual monitor experience is a big plus.
Learn and follow written scripts for common questions and situations
Pass a criminal background check
Great attendance. We are a small office so we need people who can stay within our generous time-off policy: 20 days off a year which is 1.7 days a month on average. If you need more than that, do not apply.
Project Manager requirements: Working knowledge of Excel. High comfort level with learning software and operating systems, Logic-based decision making, and planning. In other words, you are very organized, proactive, and can manage a project from begging to end.
Upbeat, happy, pro-customer disposition. Positive energy and attitude are mandatory. We employ high-energy people with a sense of urgency.
How to apply:
1. Check your typing speed by taking the free online test. We use www.typingtest.com Take the 3-minute medium typing test before proceeding. You need a minimum of 35 wpm to be considered for this job and a target of 45 or higher is best.
2. Read the job description for Account Manager (Customer Service). Click here for a Detailed Job Description
3. Complete the Application. Click here