Employment - Office

Welcome to It's Maid Day,

Who we are: We are the largest home cleaning company in Georgia with multiple locations. Our company mission is to be the best employer, who attracts and retains the best employees. It's just that simple.

Full-Time Pay Rate:  Starting Pay is $17 an hour based on experience.  40 hours a week guaranteed.  Job maximum pay is $25/hr which is earned at a minimum of $1 increase every year until you hit $25.  So in other words, if you put the time in, you will eventually earn $25/hour.  

Work Hours:  Monday-Friday, 8:30 AM - 5:30 PM and must work one Saturday a month from 9:00 AM - 12:00 PM (3 hours and you take 3 hours off in the previous week any day except Monday and Wednesday.  Saturday schedules are flexible)

Job Description: Dual Roll.

     Primary responsibility is Account Manager which is good old Customer Service including new business, current customers, and our cleaners in the field.

     Secondary responsibility is Project Manager which includes managing multiple admin projects, which can include processing customer payments, payroll, and marketing projects. 

Office Setting: There are 4 people in the office including the owner. We are a team and work closely together. It's fun and a challenge because we continue to grow the business by 30% a year. We are goal-oriented and results-driven. Although you are part of a team, you will work closely with the owner.

Company Culture: We are happy people. This is hard work but we have fun with it. We make mistakes, but we learn from them and move on. We encourage each other and expect high performance through team and individual performance. We win. Let me say that again. We win. We hit our goals because we set them and work hard every day to reach them. When we reach them we set new goals. This includes company and individual growth goals.

Benefits: We provide a broad range of benefits including Dental, Vision, Paid Vacation, Company paid Life Insurance, Short and Long Term Disability plans, Flex Spending, just to name a few. You can review our benefits on our employment page. WE DO NOT OFFER A MEDICAL PLAN. Most people can manage that expense on their own at a lower price than a group major medical plan.  Click here for Insurance & Benefit details and costs

Skills and Requirements to apply for this position:

  • CSR, Call Center, or Account Mgr experience of 2+ years. We're not talking about working in a retail position. We need office experience with 75-100 calls per day. (Combined inbound and outbound)  We will contact prior employers to confirm employment, position, and responsibilities as a condition of employment.

  • Type 35+ words a minute. 45+ is a plus.  We use a free website "typingtest.com" to test applicants. You can use it too for free. Try it now before you apply, click here.

  • Ability to multi-task using multiple software programs while talking with Customers. Dual monitor experience is a big plus.

  • Learn and follow written scripts for common questions and situations

  • Pass a criminal background check

  • Great attendance. We are a small office so we need people who can stay within our generous time-off policy: 20 days off a year which is 1.7 days a month on average. If you need more than that, do not apply.

  • Project Manager requirements: Working knowledge of Excel.  High comfort level with learning software and operating systems, Logic-based decision making, and planning. In other words, you are very organized, proactive, and can manage a project from begging to end.

  • Upbeat, happy, pro-customer disposition. Positive energy and attitude are mandatory. We employ high-energy people with a sense of urgency.

How to apply:

 

1.    Check your typing speed by taking the free online test. We use www.typingtest.com  Take the 3-minute medium typing test before proceeding.  You need a minimum of 35 wpm to be considered for this job and a target of 45 or higher is best.

2.    Read the job description for Account Manager (Customer Service).   Click here for a Detailed Job Description

3.    Complete the Application.  Click here