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These are the top complaints from new Cleaners.

Before you read this list, ask yourself, "What company would ever list this?"  The answer is "A company that is honest and wants to be crystal clear on work conditions so you can decide ahead of time if you want to work here."   These complaints are typically from people with no experience as a professional house cleaner.

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• The schedule of jobs and customers to be cleaned will change last minute

  • Yup, that will happen.  Not just with us but with any maid company or home service business.

  • Customers cancel last minute and cleaners call out last minute.  When that happens the office works hard and fast to rearrange the schedule so you maintain a full schedule. 

  • If your day starts out as a short day, the office's goal is to book another job to fill in your day.  That can happen all day at any time.  Our rule is, "Be prepared to work a full day regardless of the schedule at the beginning of the day or at the moment."

  • Sometimes cleaners call out in the middle of the day or need help with a job.  So jobs can be added last minute at any time.   

  • Our goal is to keep our people busy so they have a full paycheck.  And we do a great job at that.

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• We don't get paid for drive time

  • This is true unless the drive time is beyond 30 minutes. This is listed throughout this employment page, in multiple locations, and in several illustrations of a typical day showing paid time and non-paid time.  So it's not a secret, it is how the home service industry works, and most maid companies

  • We do pay for drive time if your drive time is more than 30 minutes between jobs on average for the day.  It's not very often that you have a day with lots of driving but if you do, we will pay you at your normal cleaning rate if it exceeds 30 minutes on average for the day.

  • Some companies (not many) will pay for drive time but not pay you much for cleaning time.​  The bottom line is what you make in a week based on when you arrive at the office and leave at the end of the day.  Some maid companies that pay for drive time will pay their people $300 - $400 a week including drive time pay for an 8 hour day.   Our people make $500-$600 a week starting pay for a 7-8 hour day with 6 of those hours being paid for cleaning PLUS tips and bonus pay.  People who have been with us a year or work from home as an Individual Cleaner make $700-$800 a week.  And you can make up to $1,000 the longer you work with us.

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• We don't get breaks throughout the day

  • This is simply not true.

  • A team of 2 cleaners will clean 3-4 houses a day.  In between these jobs, they are sitting in the car driving to the next job.  Teams often stop at a QT to use the bathroom, smoke (if they do), chill for a few minutes before continuing to the next job.

  • In the past we would give cleaners a 30-minute break between jobs around noon, however over the years it became clear that our cleaners prefer to take a 15-minute lunch break and get to the next job so they can finish the day earlier.  So we try to leave a 15-minute gap sometime around lunchtime.

  • The complaints are usually when a team or one of the cleaners gets to the office late in the morning and they arrive at their first house late and now they don't have time to stop for 15 minutes at a QT or someplace.  That problem is solved by getting to work on time and not being tardy.  Yup, we said it.

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Closing Comments:

Our goal is to be The Best Employer for Professional House Cleaners.  We believe we are the best because we track and follow over 60 maid companies in the Atlanta metro area.  That is why we are the largest maid service company in Georgia.

We also know that we are not perfect.  If mistakes happen we fix them right away.  If we can improve how we do things, we will.  We are always evolving and growing as a company.  We know that our company is only as good as the people that choose to work with us.  It's just that simple.  Thank you.